Doonek Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products (including handbags, wallets, business cases, travel accessories, apparel, shoes, and watches) from Doonek’s website (www.doonek.com) (“Website”). By placing an order on our Website, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (incorporated herein by reference). Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you place an order on our Website, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 3). All orders are subject to our acceptance, and we reserve the right to decline or cancel any order for any reason, including but not limited to:

  • Product unavailability (e.g., unexpected stock shortages).
  • Pricing errors or typos on the Website.
  • Suspected fraud or unauthorized use of payment information.
  • Violations of these Terms or our other policies.

1.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order—we will send a separate “Order Confirmation” email once we have verified your payment, confirmed product availability, and processed your order for shipment. The contract between you and Doonek is formed only when we send the Order Confirmation email.

1.3 Order Modifications/Cancellations

Once you have received the Order Confirmation email, modifications to your order (e.g., changing product size, quantity, or shipping address) or cancellations are subject to our discretion. We can only accommodate such requests if your order has not yet entered the shipping preparation phase (typically within 24 hours of Order Confirmation). To request a modification or cancellation, contact our customer service team at [email protected] immediately with your order number—we will notify you via email if the request is approved. If your order has already been prepared for shipping, you will need to follow our return process (outlined in Section 5) after receiving the product.

2. Shipping & Delivery

2.1 Order Fulfillment Timeline

We strive to process and ship all orders promptly. After your order is confirmed (via the Order Confirmation email):

  • Shipment Initiation: Orders will be shipped within 1–3 business days (excluding weekends, holidays, and peak shopping periods). You will receive a “Shipping Confirmation” email with a tracking number once your order leaves our warehouse.
  • Delivery Timeline: Regardless of your shipping destination (domestic or international), estimated delivery time is 6–12 business days from the date your order ships. Please note that delivery times are estimates only and may be delayed due to unforeseen circumstances (e.g., customs processing, weather events, carrier disruptions). We are not liable for delays caused by factors outside our control, but we will work with our shipping partners to provide updates and resolve issues where possible.

2.2 Shipping Costs

Doonek offers global free shipping on all orders—no minimum purchase amount is required. You will not be charged any additional fees for shipping, regardless of your location or the size/weight of your order. Please note that for international orders, you may be responsible for customs duties, taxes, or import fees imposed by your local customs authority—these charges are not included in the product price or covered by our free shipping policy and must be paid by you upon delivery.

3. Payment Terms

3.1 Currency & Pricing

All product prices on the Website, as well as all charges related to your order (e.g., taxes, if applicable), are displayed and processed in United States Dollars (USD). We reserve the right to change product prices at any time, but the price charged for your order will be the price listed on the Website at the time you submit your order (subject to our right to cancel orders due to pricing errors, as outlined in Section 1.1).

3.2 Payment Methods

We accept the following payment methods for orders:

  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • Digital payment platforms (PayPal, Apple Pay, Google Pay).
  • Doonek gift cards (purchased through our Website).

By providing a payment method, you confirm that you are authorized to use it and that the information you provide is accurate. We use secure, industry-standard encryption technology (SSL) to protect your payment information during transmission. We do not store full payment details—all payment processing is handled by our trusted third-party payment providers (e.g., Stripe, PayPal) in compliance with global security standards (e.g., PCI DSS).

3.3 Payment Authorization & Charges

Your payment method will be authorized for the full order amount at the time you submit your order. Once your order is confirmed (via the Order Confirmation email), the authorized amount will be charged to your payment method. If your payment is declined, your order will not be processed, and we will notify you via email to request an alternative payment method.

4. Product Information & Availability

4.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and details (e.g., size, color, material) on the Website are accurate and up-to-date. However, we do not warrant that product descriptions are error-free, and slight variations may occur (e.g., color differences due to monitor settings, minor material variations). If you receive a product that differs significantly from its description, please contact our customer service team at [email protected] to resolve the issue (e.g., return for a refund or replacement).

4.2 Product Availability

Product availability is indicated on each product page (e.g., “In Stock,” “Out of Stock,” “Pre-Order”). We reserve the right to adjust inventory levels and discontinue products at any time. If a product you ordered becomes unavailable after we send the Order Confirmation email, we will notify you immediately via email and issue a full refund for the unavailable product (or cancel the entire order and refund the full amount, if you prefer).

5. Return & Refund Terms

5.1 Return Eligibility & Process

You may return any product purchased from Doonek for a refund or exchange within 60 days of the delivery date, provided the product meets the following conditions:

  • The product is in its original condition (unused, unwashed, undamaged, with all tags, packaging, and accessories intact).
  • You have a valid proof of purchase (e.g., order number, Order Confirmation email).

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, product name, and reason for return.
  2. We will send you a pre-paid return shipping label (global free return shipping applies—no cost to you) and return instructions.
  3. Package the product securely and ship it back to us using the provided label.
  4. Once we receive and inspect the returned product (typically 3–5 business days after delivery to our warehouse), we will confirm eligibility for a refund or exchange.

5.2 Refund Processing

  • Refund Eligibility: Refunds will be issued only for products that meet the return conditions outlined in Section 5.1. Final-sale items (clearly marked on the product page) are not eligible for returns or refunds.
  • Refund Timeline: After your return is approved, we will initiate the refund within 1–3 business days. The refund will be processed to the original payment method used for your order, and you will receive a “Refund Confirmation” email once the process is initiated. The time it takes for the refund to appear in your account is 5–10 business days (varies by payment provider—e.g., credit cards may take longer than digital payment platforms like PayPal).
  • Refund Amount: Refunds will include the full product price paid (in USD). We do not deduct restocking fees, and our global free shipping policy applies to returns—you will not be charged for return shipping. For international orders, we cannot refund customs duties, taxes, or import fees (these must be claimed directly from your local customs authority).

6. Limitation of Liability

To the maximum extent permitted by applicable law, Doonek shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase or use of our products (e.g., lost profits, inconvenience, or damage to other property). Our total liability to you for any claim related to your order shall not exceed the total amount you paid for the product(s) in question.

This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with legal obligations (e.g., liability for personal injury caused by a defective product).

7. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website or placement of orders after the changes take effect constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

8. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of, United States, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or your order shall first be resolved through good-faith negotiation with our customer service team (contact via [email protected]). If the dispute cannot be resolved through negotiation, either party may submit the dispute to binding arbitration in California, in accordance with the rules of the American Arbitration Association (AAA). Arbitration awards shall be final and binding on both parties.

9. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer service team at:

  • Email: [email protected]
  • Response Time: We aim to respond to all inquiries within 2 business days.

Thank you for choosing Doonek—we appreciate your trust in our products and are committed to providing a transparent, reliable shopping experience.