Doonek Privacy Policy

At Doonek, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website (www.doonek.com), purchase our products (including handbags, wallets, business cases, travel accessories, apparel, shoes, and watches), or interact with our customer service. By using our services, you agree to the terms outlined in this policy. We may update this policy periodically—any changes will be posted on this page with a revised “Last Updated” date (current date: 2025 年 10 月 21 日).

1. Information We Collect

We only collect information necessary to provide and improve our services, communicate with you, and ensure a secure shopping experience. The types of information we may collect include:

1.1 Personal Information You Provide Voluntarily

  • Contact Details: Name, email address (e.g., [email protected] for communications), phone number, shipping address, and billing address (when placing an order).
  • Account Information: Username, password (encrypted for security), and preferences (e.g., saved shipping addresses, order history) if you create a Doonek account.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method data—note: we do not store full payment details; this information is processed securely by our third-party payment processors (e.g., Stripe, PayPal) in compliance with industry standards (PCI DSS).
  • Communication Data: Content of emails, chat messages, or feedback you send to our customer service team (e.g., inquiries about orders, returns, or product defects).
  • Marketing Preferences: Information about whether you opt in to receive our newsletter, promotional emails, or updates about new products (you can opt out at any time).

1.2 Automatically Collected Information

When you browse our website, we may collect non-personal or aggregated data through cookies, web beacons, and similar technologies to enhance your user experience:

  • Device & Usage Data: IP address, browser type, operating system, device model, screen resolution, and pages visited on our website (e.g., which handbag styles you view, time spent on product pages).
  • Navigation Data: Referral source (how you found our website, e.g., search engine, social media), click-through rates, and shopping cart activity (e.g., items added but not purchased).

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing Orders: Fulfilling your purchases (e.g., verifying your shipping address, coordinating delivery with our logistics partners), sending order confirmations, and processing refunds or exchanges.
  • Providing Customer Service: Responding to your inquiries (via email at [email protected]), resolving issues (e.g., tracking missing orders, handling warranty claims), and following up on your feedback.
  • Improving Our Services: Analyzing website usage data to optimize our site design, product offerings, and shopping experience (e.g., identifying popular watch styles to expand our collection).
  • Sending Marketing Communications: Sharing updates about new products, exclusive promotions, or seasonal sales—only if you have opted in to receive these communications. You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
  • Ensuring Security: Detecting and preventing fraud (e.g., verifying payment details to avoid unauthorized transactions), protecting our website from cyber threats, and complying with legal requirements.

3. When We May Disclose Your Information

We will never sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent. We may disclose your information only in the following limited circumstances:

  • Third-Party Service Providers: We share data with trusted partners who assist us in operating our business, such as:
  • Payment processors (e.g., Stripe, PayPal) to securely process transactions.
  • Logistics partners (e.g., UPS, FedEx) to deliver your orders.
  • Email service providers (e.g., Mailchimp) to send order updates and marketing communications (only if you opt in).
  • Analytics tools (e.g., Google Analytics) to analyze website usage (data is aggregated and anonymized where possible).

All third-party providers are required to comply with this Privacy Policy and maintain the security of your information.

  • Legal Compliance: We may disclose your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or the safety of our customers or employees.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of Doonek’s assets, your information may be transferred to the new owner—we will notify you via email or our website prior to such a transfer.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure:

  • Encryption: Sensitive data (e.g., payment information, passwords) is encrypted using Secure Sockets Layer (SSL) technology when transmitted over the internet.
  • Secure Storage: Personal information is stored on secure servers with restricted access (only authorized Doonek employees can access data, and they are required to follow strict security protocols).
  • Third-Party Security: Our payment processors and service providers comply with global security standards (e.g., PCI DSS for payment data) to ensure your information remains protected.
  • Regular Audits: We conduct periodic security audits and updates to our systems to address emerging threats and maintain compliance with privacy laws.

Note: While we take all reasonable steps to protect your data, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we strive to minimize risks to your information.

5. Your Rights Regarding Your Information

Under applicable privacy laws (e.g., GDPR for EU residents, CCPA for California residents), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you (e.g., your order history, contact details).
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., a changed shipping address).
  • Deletion: Request the deletion of your personal information (subject to legal or business obligations, e.g., we may need to retain order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications at any time (you can do this via the “Unsubscribe” link in our emails or by contacting us at [email protected]).
  • Data Portability: Request a copy of your information in a structured, machine-readable format (e.g., to transfer to another retailer’s platform).

To exercise any of these rights, please contact us at [email protected] with your full name, email address, and a description of your request. We will respond within 30 days (or as required by law) to process your request.

6. Cookies & Your Choices

Our website uses cookies to enhance your browsing experience (e.g., remembering your shopping cart, personalizing product recommendations). You can manage your cookie preferences through your browser settings:

  • Essential Cookies: These are required for the website to function (e.g., processing orders). You cannot disable these cookies without impacting your ability to use our services.
  • Non-Essential Cookies: These include analytics and marketing cookies. You can disable these cookies, but this may limit certain features (e.g., personalized product suggestions).

For more details about the cookies we use, please visit our(link to cookie policy—add this link if your website has one).

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with information, please contact us at [email protected].

8. International Data Transfers

If you are located outside the United States, your personal information may be transferred to and stored in the U.S. (where our servers and service providers are based). We ensure these transfers comply with privacy laws by using standard contractual clauses (SCCs) approved by global regulatory bodies (e.g., the EU Commission) to protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

We are committed to addressing your inquiries promptly and working with you to resolve any privacy-related issues.

Thank you for trusting Doonek with your personal information. We value your privacy and will continue to take all necessary steps to protect it.